Track your parcel

You get an email with your tracking number the moment the parcel leaves our EU warehouse. If it has not arrived yet, the parcel has not shipped yet — there is nothing to track.

Where to track it

Use the number from that email on the carrier's own site:

Which one you use is whichever you chose at checkout. If you picked a Packeta pickup point, the parcel goes to that point and you collect it there — you will get a notification when it is ready.

How long it should take

Two to five working days from dispatch, across the EU. Pre-order items ship roughly ten days after you order, and the clock above starts from that dispatch.

If something looks wrong

  • No tracking email after a few days. Check spam first, then write to us with your order number.
  • Tracking has not moved in 48 hours. This is usually a scan gap rather than a lost parcel, but tell us and we will chase the carrier.
  • Marked delivered but you do not have it. Write to us the same day — the carrier's claim window is short.

In every case, send us your order number. A person reads it and usually replies the same day: contact us here.

Remember you pay the courier on delivery. If a parcel never arrives, you have not paid for it.